Delivered
01
Six months · September — February

Delivered.

An interactive narrative about watching someone you love become epistemically unreachable.

9:41
Carol Mercer
Active now
Delivered 02
About the Work

Delivered unfolds entirely inside Facebook Messenger. It is six months of conversation between two people who love each other, read across a distance that keeps widening even though neither of them can quite name it.

That distance is epistemic. Over the course of the piece, one of them drifts, slowly and quietly, into a version of the world that an algorithm has assembled for her. There is no sudden conversion and no single bad article. Just a gradual reweighting of what feels true, rewarded at every step by a platform built to keep her scrolling.

The interface is the argument. Messenger is not a frame around the story. It is the story's medium and its subject, and the same thread that carries affection carries the drift. There is nowhere neutral to stand.

The work draws on C. Thi Nguyen's research on echo chambers: that correction can backfire, that platforms do not just host misinformation but reward it by design, and that the people closest to us can become unreachable without either of us really noticing.

What you shape here is the relationship: what you say, when you say it, and how you hold on.

Raghav Kapoor, MA Digital Direction
Royal College of Art · Festival of Communication 2026
Delivered 03
Credits
Created and Designed by Raghav Kapoor
Voice Performances Mia Eva Vilke Lakshmi Vidyasagar
Special Thanks Duncan Speakman Whiskey Chow Amita Kapoor Neeraj Kapoor Vishrut Sharma Mukul Negi
DEV
closeness: 50
legibility: 55
pushback: 0
Carol tone: auto
loaded variant:
passage:
Chapters
C5 · January
C6 · February
Endings
A — Still Here (closeness ≥ 65)
B — Managed Distance (35–64)
C — Quiet Rupture (< 35)
Key Moments
Interstitials
Media
Photos
Articles
Voice notes
State
Session
Closeness · start: 50 · endings: A≥65 · B 35–64 · C<35 · C6 chapters: high≥65 mid≥40 low<40
Legibility · start: 55 · split: hi≥45 / lo<45
Pushback · Carol tone: soft if <3 · defensive if ≥3
Carol tone